In this project, we targeted helping citizens with the insufficient information access and involvement pathways to local public art projects. So, how might we promote citizens’ involvement in the process of public art management? Our solution is a mobile application that facilitates communication between citizens and different stakeholders to support citizens’ engagement throughout the management process by providing guidance and addressing their contributions. Through a 2 months research process, we identified the key challenges during the process of citizens engaging in public art management. We conducted interviews to first understand the landscape and discovered that informal feedback gathering acts as a key barrier of communication between managers and citizens. We also explored usability issues of a website, which allows citizens to participate in city projects, to identify potential user needs. To validate the user needs we found, we came up with various scenarios and discovered user preferences for more passive engagement and easy access to information. Finally we used this information to guide the designs of our application.